Privacy Policy

Privacy Policy – Vitality Law Australia

Effective: 1 June 2026

1. Introduction

Vitality Law Australia Pty Ltd ACN 645 093 054 trading as Vitality Law Australia ABN 83 645 093 054 (“VLA”, “we”, “our”, “us”) is committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) (“Privacy Act”), Australian Privacy Principles (“APPs”) and other applicable privacy laws and regulations.

This Privacy Policy (“Policy”) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information. The Policy applies to our dealings with clients, prospective clients, referrers, experts, service providers and other individuals we interact with (“you” and “your”), as well as our website, domain and online platforms (including applications) owned and operated by VLA (“Website”).

We may amend this Policy from time to time. All additional and varied terms automatically take effect on the dated they are incorporated into this Policy and updated on the Website. We recommend you revisit this Policy regularly to ensure you are aware and understand any additional or varied terms.

2. What is ‘personal information’?

‘Personal information’ means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly or indirectly.

Personal Information also includes ‘sensitive information’ such as information about an individual’s racial or ethnic origin, membership of a political association, membership of a trade union or other professional body or criminal record.

3. What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

We may collect both personal and sensitive information from you. This information includes, but is not limited to, the following:

  • your name, address, email address and other contact details (such as your email address and work or personal phone number);
  • your organisation’s details and contact details;
  • information and details provided by you when you complete forms online via our Website or practice management software, including but not limited to instructions, correspondence, documents you provide, file notes, advice, court/tribunal documents, settlement details, and other information necessary for us to provide legal services to you;
  • your name, date of birth, gender and nationality;
  • information you provide to us about other individuals, including but not limited to counterparties, advisors, spouses, dependents and beneficiaries;
  • your identification documents including but not limited to driver’s licence and passport details to verify your identity and meet regulatory obligations;
  • bank account detrails, billing address, invoices and payment details;
  • other information about your business which may include personal and sensitive information;
  • information about third parties such as your family or employees;
  • any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.

Under certain circumstances, VLA may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political association, membership of a trade union or other professional body, or criminal record.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

4. How do we collect your personal information?

We collect your personal information from you directly or via third parties through a variety of ways including when you:

  • register with us via our website or practice management software;
  • interact with us over the telephone, SMS, email or via social media applications including but not limited to LinkedIn, Instagram and Facebook;
  • interact with us in person;
  • interact with us online or in writing;
  • participate in surveys or questionnaires;
  • receive any services from us including, without limitation, attend a webinar or session provided or delivered by VLA;
  • apply for an employment opportunity with VLA;
  • subscribe to our mailing list; or
  • interact with our Website, social applications, services, content and advertising.

If you choose to contact us via our Website, you will be requested to provide contact information. We use this information pursuant to our legitimate business interests to provide our services.

5. How do we use your personal information?

We use personal information for various purposes in connections with our business activities, including:

  • to provide you with information or services that you request from us;
  • to open and manage client matters, including to conduct conflict checks, client verification, client due diligence and general administration;
  • to communicate with you and others about your matter;
  • to prepare documents and advice, or to conduct negotiations on your behalf;
  • to deliver to you a more personalised experience and service offering;
  • to improve the quality of the services we offer;
  • for VLA’s marketing, business development and research purposes;
  • to answer a query or concern raised by you;
  • for record keeping and administrative purposes;
  • to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  • to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you;
  • for other purposes with your consent, including sending promotional information about our services, unless you withdraw your consent; and
  • to perform the broader organisational functions of our business.

We will keep personal information about you to use for the above purposes. We will take reasonable steps to destroy personal information when it is no longer necessary to be held by us. If you wish for VLA to destroy or de-identify your personal information, we will do so upon your written request, provided it is lawful to do so. If you do not provide the requested personal information, we may be unable to provide you with legal services, respond to your enquiry or progress your matter.

6. Disclosure of personal information to third parties

VLA engages with a variety of third-party providers during the course of providing its services to you. We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information.

For example, we may disclose your personal information to:

  • third-party service providers engaged by Vitality Law Australia including (without limitation) our practice management software provider, IT service providers, web-hosting and server providers, debt collectors, payment systems operators, website analytics providers and other service providers located inside or outside of Australia;
  • our employees, contractors and/or related entities;
  • other legal practitioners and counterparties including where required or authorised by law;
  • our marketing and advertising providers;
  • our professional services advisors including, without limitation, our accountants, insurers and auditors;
  • financial institutions and payment processors to process payments;
  • any regulator, government or law enforcement agency, court, tribunal or authority with respect to an application or claim relating to you or your business;
  • other third parties if required to do so by law; and
  • any other person where you have consented, or where we are required or authorised by law.

We do not sell personal information.

7. Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.

8. How do we protect your personal information?

VLA will take reasonable steps to ensure the personal information that we hold about you is kept confidential and secure, including by:

  • ensuring physical security of our premises and databases / records;
  • taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
  • having technological measures in place (such as encryption, firewalls, secure server environments, anti-virus software and login and password protection).

The internet, however, is not always a secure place and we cannot guarantee total security of your personal information in all circumstances. We treat website and credit card (and other payment methods) security seriously and endeavour to provide a secure, safe platform through which to conduct transactions.

When you provide personal information to us, you warrant that it is accurate, current and complete and undertake to maintain the accuracy, currency and completeness of the personal information we retain.

We will take reasonable steps to destroy or de-identify personal information if it is no longer needed for any purpose for which it may be used or disclosed in accordance with the Privacy Act.

9. Online activity

Electronic communications

We will communicate with you by email and/or telephone and will make every effort to honour your preference.

Subject to the marketing preferences which you give us, we will also send you information on new products, services, promotions and general information. If you do not want to receive this information, you can opt-out of receiving future mailings.

If you ask to subscribe to our newsletters, we will use your name and email address to send the newsletter to you. You can sign up for these newsletters from us on our Website. You may unsubscribe at any time. When necessary, we will send you service-related announcements, which are not promotional in nature.

Cookies

Our Website uses cookies. A cookie is a small file of letters and numbers the Website puts on your device if you allow it. These cookies recognise when your device has visited our Website(s) before, so we can distinguish you from other users of the Website. This improves your experience and the VLA Website.

We do not use cookies to identify you, just to improve your experience on our Website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our Website’s functionality may be affected.

Website analytics

Our Website may use analytical services to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication. If you are experiencing issues trying to unsubscribe, please contact us via the email provided below.

In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, Website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

10. Retention of personal information

  1. We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

Anti-Money Laundering and Counter-Terrorism Financing

When handling your personal information, we are required to comply our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).

For the purposes of our obligations under the AML/CTF Act, and for the purposes of carrying out the other business functions and activities, we will only collect personal information from you when it is reasonably necessary to or as required by law

Where your personal information is required to be disclosed outside of Australia (such as to a third party service provider), we will take all reasonable steps to ensure that the overseas recipient does not breach the APPs, except where the disclosure of your personal information is required or authorised by the AML/CTF Act or the AML/CTF Rules.

We take reasonable steps to ensure your personal information is kept secure and we will respond quickly in accordance with our data breach response plan if a data breach has occurred.

From 1 July 2026, we will not retain or store copies of your full identification documents (such as scanned copies of, without limitation, your driver’s licence, passport, marriage certificate or birth certificate) for the purposes of record-keeping obligations under the AML/CTF Act.  However, this information and identification documents may be required to be retained or stored for other purposes.

We will retain or store your personal information extracted from your identification documents (such as, without limitation, your name, date of birth, residential address, passport/driver’s license number) for the purposes of complying with our record-keeping obligations under the AML/CTF Act, including:

  1. the type of identification document;
  2. what we did to verify your identity;
  3. the outcome of our identification verification analysis; and
  4. details of any identification or assessment of money-laundering and/or terrorism financing risk as determined by us during the identification verification process.

 

Except as otherwise required, or authorised, by law, we will destroy or de-identify your personal information once it is no longer necessary to retain your personal information for the purposes of complying with our obligations under the Privacy Act, APPS or AML/CTF Act.

11. How to access and correct your personal information

VLA will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us via the email address provided below and we will endeavour respond within seven (7) days.

12. Links to third party sites

Our Website may contain links to other websites operated by third parties. If you access a third-party website through our Website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

13. Enquiries and complaints

For complaints or enquiries about how VLA handles, processes or manages your personal information, please email hello@vitalitylawaustralia.com. We may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to seven (7) days for VLA to respond to your complaint.  It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with VLA’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (online at www.oaic.gov.au or by phone on 1300 363 992) to lodge a complaint.

14. Confidentiality and legal professional privilege

Our communications and documents may be subject to legal professional privilege and professional confidentiality obligations. This Private Policy operates alongside, and does not limit, those rights and obligations.

15. Employee and recruitment information

If you apply for employment or work experience with us, we may collect personal information relevant to recruitment and engagement, including resumes, references and related communications. We handle such information in accordance with this Privacy Policy and applicable laws.

16. How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us using the following details:

Email: hello@vitalitylawaustralia.com

Phone: (07) 2112 0747

Mail: PO Box 354, Albany Creek QLD 4035

This policy was last updated on 1 June 2026.